Broken package
"I love the matcha, but customer service has been unresponsive. One of my cannisters arrived broken and powder spilled out into box. I have reached out to customer service multiple times, with no response for a replacement."
Additive-free and crafted from pure, shade-grown green tea leaves, ground into ultra-fine powder to create high-quality matcha bursting with flavor and nutrients.
We source our matcha directly from family-owned partner farms. Our tea masters fuse traditional and modern techniques to cultivate leaves packed with flavor and nutrients.
With just a few simple steps you can enjoy delicious matcha lattes in the comfort of your own home - say goodbye to those $6 lattes and lengthy queues.
Personalize your matcha to your taste, whether you prefer it strong or light, and your choice of sweeteners, milk, or syrups.
Overall rating: 4.718161 / 5 from 1327 reviews.
This sugar-free matcha latte mix is highly appreciated for its delicious taste, perfect sweetness, and great quality. Customers love the easy-to-make latte mix and the efficient shipping. The brand is highly recommended, and the packaging is excellent.
Review topics: ["size","quality","packaging","taste","container","sugar","balance","price","blend","gift","shipping","buy","matcha","mix","sweetness","brand","latte","tea","drink","choice","option","powder","match","treat","tin","coffee","vanilla","scoop","version","bag"].
"I love the matcha, but customer service has been unresponsive. One of my cannisters arrived broken and powder spilled out into box. I have reached out to customer service multiple times, with no response for a replacement."
"I contacted customer service several times regarding a return and never received any follow-up. I only received an automated email saying someone would reach out during business hours, but no one ever did. Very disappointed with the lack of communication and support."
"I really loved this matcha 💚 It has a beautiful, vibrant color that already tells you it’s good quality. The taste is really nice—smooth with that authentic matcha flavor. I enjoyed it a lot and would definitely buy it again. ”"
"I tried matcha for the first time a couple of months ago and loved it so I bought this in a little pouch. Loved it so much I bought a bigger tin. I like it a little more concentrated so I do use more powder and made a homemade strawberry syrup. I’ve ordered the ceremonial grade and the strawberry version to try and I bet they’ll be delicious, too!!"
"The taste of this Matcha latte is really good so good that I ordered my second one and the strawberry extra one too, but got really disappointed when my second one came all broken. I put my review on the same day that I got my package but haven’t heard anything back and I can’t find the report that I did."
"I love being able to make myself a matcha latte at home with protein enhanced milk. it helps me keep on track with counting my calories vs going to a coffee shop and guessing."
"Customer service is very hard to get in contact, I want to return a product and purchase the correct one and no response"
"Love that it was packed very neatly and the products are so delicious abd fast to make on the go"
"I do wish the price was lower for the large 2lb tub and would LOVE to see the sugar free option in the large tub. But So far this is the best substitute for my Starbucks matcha latte addiction I’ve found."
"As someone completely addicted to the sugar free caramel protein matcha latte, I decided to do what I do best and find a matcha powder to make these at home at a fraction of the cost. Jade Leaf did not disappoint! The flavor is amazing and now I can afford to make several a day and not feel it in my bank account. 10 out of 10."