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    Shipping & Returns

    FREE STANDARD SHIPPING ON ALL ORDERS!


     

    Shipping Options 

    We offer flat rate standard shipping (4 - 7 business days) as well as expedited (2 - 3 business days) and priority (1 - 3 business days) shipping to anywhere in the U.S. (including Hawaii and Alaska)

    Returns

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    100% Satisfaction Guarantee on food items (items that are *strictly* food items and do not include additional accessories).  If for any reason you are not satisfied with your purchase of a food item within the 30 day window, return your product for a full refund.

    For non-food items, we will only provide refunds for items returned in their original condition within the 30 day window.

    To complete your return, we require a receipt or proof of purchase.

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at support@jadeleafmatcha.com.

    Exchanges

    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@jadeleafmatcha.com and send your item to: 2269 Chestnut Street #361 San Francisco California US 94123.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Return Shipping

    To return your product, you should mail your product to: 2269 Chestnut Street #361 San Francisco California US 94123

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.