Broken package
"I love the matcha, but customer service has been unresponsive. One of my cannisters arrived broken and powder spilled out into box. I have reached out to customer service multiple times, with no response for a replacement."
Overall rating: 4.7188425 / 5 from 1348 reviews.
The Latte Lovers Sample Bundle offers a delightful experience with its high-quality matcha powder, perfect sweetness, and excellent taste. Customers love the variety of flavors and the convenience of the packaging. The brand is highly recommended for those who enjoy crafting their own matcha lattes at home.
Review topics: ["size","ingredients","quality","taste","color","feeling","husband","service","value","texture","consistency","problem","packaging","amount","sugar","price","customer service","blend","container","shipping","alternative","gift","balance","use","quantity","touch","energy","buy","difference","matcha"].
"I love the matcha, but customer service has been unresponsive. One of my cannisters arrived broken and powder spilled out into box. I have reached out to customer service multiple times, with no response for a replacement."
"I contacted customer service several times regarding a return and never received any follow-up. I only received an automated email saying someone would reach out during business hours, but no one ever did. Very disappointed with the lack of communication and support."
"I really loved this matcha 💚 It has a beautiful, vibrant color that already tells you it’s good quality. The taste is really nice—smooth with that authentic matcha flavor. I enjoyed it a lot and would definitely buy it again. ”"
"I tried matcha for the first time a couple of months ago and loved it so I bought this in a little pouch. Loved it so much I bought a bigger tin. I like it a little more concentrated so I do use more powder and made a homemade strawberry syrup. I’ve ordered the ceremonial grade and the strawberry version to try and I bet they’ll be delicious, too!!"
"The taste of this Matcha latte is really good so good that I ordered my second one and the strawberry extra one too, but got really disappointed when my second one came all broken. I put my review on the same day that I got my package but haven’t heard anything back and I can’t find the report that I did."
"Customer service is very hard to get in contact, I want to return a product and purchase the correct one and no response"
"I do wish the price was lower for the large 2lb tub and would LOVE to see the sugar free option in the large tub. But So far this is the best substitute for my Starbucks matcha latte addiction I’ve found."
"As someone completely addicted to the sugar free caramel protein matcha latte, I decided to do what I do best and find a matcha powder to make these at home at a fraction of the cost. Jade Leaf did not disappoint! The flavor is amazing and now I can afford to make several a day and not feel it in my bank account. 10 out of 10."
"Smooth and tasty either iced or hot. The tea is not bitter or have an after taste"
"First time buying matcha to make at home. It was sweetened, but the color was very off from the moment I opened the package. It looked like it was oxidized already. They recommend 1-1. 5 scoops, but I had to try more because it was very plain tasting. I didn’t get the strong matcha flavor, more like a hint of matcha."
Additive-free and crafted from pure, shade-grown green tea leaves, ground into ultra-fine powder to create high-quality matcha bursting with flavor and nutrients.
Matcha sourced directly from family-owned partner farms in Japan, fusing traditional and modern techniques to cultivate high-quality leaves packed with flavor, not found anywhere else.
Matcha naturally contains beneficial antioxidants like EGCG believed to promote overall body health and help protect against harmful free radicals.
The combination of caffeine and the amino-acid L-theanine found in matcha has been shown to provide a sustained energy lift without the hard crash or jitters.
Overall rating: 4.7188425 / 5 from 1348 reviews.
The Latte Lovers Sample Bundle offers a delightful experience with its high-quality matcha powder, perfect sweetness, and excellent taste. Customers love the variety of flavors and the convenience of the packaging. The brand is highly recommended for those who enjoy crafting their own matcha lattes at home.
Review topics: ["size","ingredients","quality","taste","color","feeling","husband","service","value","texture","consistency","problem","packaging","amount","sugar","price","customer service","blend","container","shipping","alternative","gift","balance","use","quantity","touch","energy","buy","difference","matcha"].
"I love the matcha, but customer service has been unresponsive. One of my cannisters arrived broken and powder spilled out into box. I have reached out to customer service multiple times, with no response for a replacement."
"I contacted customer service several times regarding a return and never received any follow-up. I only received an automated email saying someone would reach out during business hours, but no one ever did. Very disappointed with the lack of communication and support."
"I really loved this matcha 💚 It has a beautiful, vibrant color that already tells you it’s good quality. The taste is really nice—smooth with that authentic matcha flavor. I enjoyed it a lot and would definitely buy it again. ”"
"I tried matcha for the first time a couple of months ago and loved it so I bought this in a little pouch. Loved it so much I bought a bigger tin. I like it a little more concentrated so I do use more powder and made a homemade strawberry syrup. I’ve ordered the ceremonial grade and the strawberry version to try and I bet they’ll be delicious, too!!"
"The taste of this Matcha latte is really good so good that I ordered my second one and the strawberry extra one too, but got really disappointed when my second one came all broken. I put my review on the same day that I got my package but haven’t heard anything back and I can’t find the report that I did."
"Customer service is very hard to get in contact, I want to return a product and purchase the correct one and no response"
"I do wish the price was lower for the large 2lb tub and would LOVE to see the sugar free option in the large tub. But So far this is the best substitute for my Starbucks matcha latte addiction I’ve found."
"As someone completely addicted to the sugar free caramel protein matcha latte, I decided to do what I do best and find a matcha powder to make these at home at a fraction of the cost. Jade Leaf did not disappoint! The flavor is amazing and now I can afford to make several a day and not feel it in my bank account. 10 out of 10."
"Smooth and tasty either iced or hot. The tea is not bitter or have an after taste"
"First time buying matcha to make at home. It was sweetened, but the color was very off from the moment I opened the package. It looked like it was oxidized already. They recommend 1-1. 5 scoops, but I had to try more because it was very plain tasting. I didn’t get the strong matcha flavor, more like a hint of matcha."